Confirmation of Direct Debit Set-up
Following a Paperless Direct Debit sign-up, service users must send a confirmation letter or combined confirmation and advance notice letter to the payer.
The confirmation letter confirms the bank details that will be debited, the service user details and the Direct Debit Guarantee.
The confirmation letter must include:
Account holder name
Sort code and account number
Direct Debit Instruction reference
Service User Number (and name)
Direct Debit Guarantee
The confirmation letter must be addressed to the payer, i.e. bank account holder, who may not necessarily be the customer.
Confirmation letters must be sent:
- within 3 working days of sign-up, or
- no later than 10 working days prior to the first collection dates as long as this is within 1 month of the signup, if incorporated with the advance notice letter.
The confirmation letter may be issued electronically as long as it is formatted in the same way as a paper copy of the confirmation letter would be.