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Training resource from Clear Direct Debit. Trusted Advice, Simple Collections


Report Retrieval

All Bacs processing reports are available electronically via:

All Bacs processing reports are available electronically. E-mail notifications can be sent to various users when the reports become available (if set up against the contact).

To set up email notification (once logged in with the revelvant access rights), navigate to the ‘Notifications’ Screen:

  • Default email – notifications go to your default email address, set on the Service user details screen
  • Contact email – you need to enter contact email address to receive the notification; up to three can be selected

Accessing Reports

Service users must download and reconcile the reports within 3 days of reciept.  Its recommended to pull these down using your payments software where possible where they can remain undisturbed.  Else they are made available to the service user for 37 days at a time.

If wanting to download reports direct from the Payment Services website, the following steps can be used:-

  1. Upon receipt of an email notification, go to Bacs Payment Services Website
  2. Log in to Payment Services Website (Log in using Chip & PIN or User ID & Password)
  3. Navigate to the Processing Reports Screen and search for the report
  4. Select the report to view it on-line
  5. Save or print the report, select the File menu and Print or Save

The Reports that must be downloaded are often called A-Reports, given that they all start with ‘A’!  Those for direct debit include the following:

  • AUDDIS Report: Bank Returned DDI Advice – typically received by 1pm day 4 (the first working day after the collection date)
  • ARUDD Report: Unpaid Advice Direct Debit  – typically received by 1pm day 4 (the first working day after the collection date)
  • ADDACS Report: Amendment & Cancellation Advice – can appear at any time as stimulated by changes by the payer, bank or service user  and are not necessarily related to submission of a file.

End of Module

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